Effective date: 8 May 2026 · Version 1.0
This SLA applies to all active paid subscribers of JJ-JobHunter. Free accounts are excluded unless otherwise stated. This SLA is incorporated into and governed by our Terms of Service.
This Service Level Agreement ("SLA") sets out the commitments JJ-JobHunter makes regarding service availability, AI feature performance, support response times, and remedies available to subscribers in the event of service failures.
JJ-JobHunter targets a monthly uptime of 99% for the core platform (login, dashboard, applications tracker). This translates to a maximum of approximately 7.2 hours of unplanned downtime per month.
Uptime is measured from our infrastructure monitoring and excludes:
In the event of Downtime exceeding the 99% target in any calendar month, subscribers may request a service credit as described in Article 7.
AI Features depend on third-party AI providers (currently Anthropic Claude). We target a 95% success rate for AI feature requests during normal operation. AI Features may be temporarily unavailable during provider outages, rate-limit periods, or maintenance.
We aim for at least 95% of AI feature requests (application generation, job matching, CV suggestions) to complete successfully within 60 seconds. Requests that time out or fail due to provider errors are not counted against the subscriber's quota.
If an AI feature request fails due to a platform or provider error (not subscriber error), the quota credit for that request will not be deducted from the subscriber's allowance. The system automatically handles this; if you believe a credit was incorrectly deducted, contact support@jj-jobhunter.de.
AI-generated content (CVs, cover letters, application texts) is produced by language models and may contain inaccuracies, hallucinations, or content not suitable for all contexts. Subscribers are solely responsible for reviewing and validating all AI-generated output before use. We do not warrant that AI output is accurate, complete, or fit for any particular purpose.
JJ-JobHunter makes no guarantee, express or implied, that use of the Service will result in job interviews, offers, or employment. The effectiveness of AI-generated applications depends on many factors outside our control, including employer preferences, market conditions, and the subscriber's qualifications.
Where the Service sends emails on behalf of subscribers (Gmail integration), delivery depends on the recipient's mail server, spam filters, and network conditions. We do not guarantee delivery, open rates, or responses. Email send failures caused by the recipient's mail server are not covered by this SLA.
To the maximum extent permitted by applicable law, JJ-JobHunter's total cumulative liability to any subscriber arising out of or related to this SLA or the Service shall not exceed the total subscription fees paid by that subscriber in the 3 months preceding the event giving rise to the claim.
In no event shall JJ-JobHunter be liable for any:
Nothing in this SLA limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
Third-party services disclaimer: The Service integrates with third-party providers including Anthropic (AI), PayPal (payments), Supabase (database), and Resend (email). Outages or failures of these providers are beyond our control and excluded from uptime commitments and liability.
We process subscriber data in accordance with the EU General Data Protection Regulation (GDPR) and our Privacy Policy. Key commitments:
Support is available to paid subscribers via the in-app support ticket system and email at support@jj-jobhunter.de. Response time targets are measured in business hours from ticket receipt.
| Plan | First Response Target | Notes |
|---|---|---|
| Tester | 72 business hours | Standard queue |
| Job Seeker | 48 business hours | Elevated priority |
| Premium | 24 business hours | Priority queue — first in line |
Response time targets are best-effort commitments. High ticket volumes, holidays, or force majeure events may affect response times. Premium subscribers' tickets are always triaged first.
Subscription fees are non-refundable except as required by applicable law (see the right of withdrawal in our Terms of Service, Section 7).
If the Service fails to meet the 99% monthly uptime target (Article 2), affected subscribers may request a service credit equal to one additional day of access for each hour of excess downtime, up to a maximum of 7 additional days per calendar month. Service credits are applied to the next billing cycle and have no cash value. Credit requests must be submitted within 30 days of the downtime event to support@jj-jobhunter.de.
AI feature failures where quota was not consumed (Article 3.3) are handled automatically and do not qualify for monetary refunds or service credits. If quota was incorrectly consumed due to a platform error, the credit will be restored upon verified request.
We may update this SLA from time to time to reflect changes in our services, infrastructure, or legal requirements. Material changes will be communicated by email and in-app notice at least 14 calendar days before taking effect. The current version of this SLA is always available at jj-jobhunter.de/sla.
Continued use of the Service after the effective date of a revised SLA constitutes acceptance of the updated terms. If you do not accept the revised SLA, you may cancel your subscription before the effective date.
This SLA and any disputes arising out of or in connection with it are governed by the laws of the Federal Republic of Germany. The courts of Leipzig, Germany shall have exclusive jurisdiction over any disputes, subject to any mandatory consumer protection rights applicable in your country of residence.
EU consumers retain all statutory rights under applicable EU and national consumer protection legislation, which this SLA does not limit or waive.
Contact
For SLA-related questions, credit requests, or support: